Since the start of the pandemic businesses have explored and implemented new processes to meet customer needs and keep business flowing. One of the big shifts has been the growth of curbside pickup, allowing for consumers to order online or by phone and then have their order dropped in their trunk or backseat when arriving…
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Text messaging can make a huge impact for your moving company across multiple facets. For your prospects and customers, SMS brings a more personal, fast and easy communication channel to ask questions, book their move and get updates on the process. For your company, a text messaging solution can bring wins in team efficiency, communication,…
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Every type of business these days is looking to get more reviews on the sites that matter to them. Having a great review rating and dozens to hundreds of great reviews helps you stand out in the Google search results and when prospects are comparing you to your competitors. While there are many factors that…
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Texting for business has been around for some time now, but it still hasn’t reached anywhere near mass adoption, especially on the side of the business. Consumers are very open to it and often wanting SMS as a communication channel with the businesses and brands they want to buy from, but most businesses aren’t there…
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Connecting your prospects or customers with the right person on your team to help them achieve their desired outcome with your business happens every day. But are the transfers of these interactions easy or streamlined? Likely not. Depending on the communication channel, these transfers can be hand written notes, forwarded emails or voicemails that don’t…
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If only the lead funnel was as simple as one question, one answer and then the prospect is ready to buy. We all know this dream scenario isn’t the case. Your prospects can vary greatly in their exact need, the solution they are seeking and the questions they need answered to have enough trust to…
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You’ve been there before yourself as a consumer. You fill out a website contact form and send it off into space, wondering if it will ever be seen or replied to. I’ve done this hundreds of times myself and I can tell you that a same day response is a rarity and the amount of…
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Businesses are expanding their communication channels and looking to add real time to communicate faster. For most this becomes a debate between SMS and live chat. One area in this evaluation for small businesses is to consider the response time expectations of the customer when they engage over these real time channels. We wanted to…
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The end goal of your marketing efforts is to be seen, draw attention and have a potential customer choose you. Making this challenge even more difficult is that your competitors are after the same thing. Everyday it gets harder to differentiate your business from the next business in established areas like delivery, service and pricing….
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Do you want to text faster with your customers or message them the link to get the answers they need? With Leadferno’s Shortcuts you can do just that. Shortcuts allows you to save common answers, replies, questions and links that you can instantly send in your conversations by typing a keyword or in just a…
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Call to action (CTA) buttons are used in your website to guide users towards your goal conversion. In our experience, the important fundamentals are making sure your CTA button is no/low effort to click or tap and that it markets the communication options a consumer has to engage with you. Let’s dive into tips for…
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It’s a scenario we know well as consumers. You have a basic service need for a plumber, an auto mechanic, lawn mower repair or an indoor storage unit. You do a search on Google. After browsing the top search results you click to a website, verify that business meets your needs and fill out their…
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